ANU Telehealth in Primary Care Study

ANU Telehealth in Primary Care Study

Telehealth has transformed the way people in Australia have engaged with primary care. Telephone and video consultations have become more common, in response to the COVID-19 pandemic and changing technology. It is important to understand the impact of wide-scale Medicare-funded telehealth on access to care and the quality of care patients receive, particularly among at-risk people and medically-underserved populations.

This project includes both quantitative and qualitative components. The quantitative component uses large-scale linked data available through the Multi-Agency Data Integration Project (MADIP) and the qualitative component engages clinicians and consumers through interviews and workshops. The project aims to address the following research questions:

  1. Has primary health care uptake and quality, as measured by indicators of accessibility, continuity, appropriateness and coordination, changed over time concerning whole-of-population Medicare Benefits Schedule telehealth initiatives, factoring in the COVID-19 context?
  2. How do these outcomes vary according to patient characteristics, particularly concerning those that identify as at-risk or underserved populations, based on age, socioeconomic circumstances and health status?
  3. How do consumers and clinicians experience and manage safety in telehealth consultations?
  4. What is the value accorded to consumers of different elements of telehealth quality i.e. safety, accessibility, continuity and acceptability, and under what circumstances do trade-offs occur?


The project is funded by the Medical Research Future Fund. MRFF Grant #2006309—Optimising primary health care in Australia: multi-method whole-of-population investigation of the impact of telehealth on uptake and quality of care.

ANU Telehealth Infographic

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Resources and Related Outputs
Checklist Butler D, Joshy G, Douglas K, Bin-Sayeed M-S, Welsh J, Douglas A, Korda R & The ANU Telehealth In Primary Care Study Team. (2022). Changes in General Practice use and costs with COVID-19 and telehealth initiatives. British Journal of General Practice. 73. BJGP.2022.0351. 10.3399/BJGP.2022.0351.


Project Team

Principal Investigator

Associate Researchers

Professor Rosemary Korda

Associate Professor Dan Chateau

Chief Investigators

Dr Nina Lazarevic

Professor Christine Phillips

Dr Kalinda Griffiths

Dr Danielle Butler

Ms Hsei Di Law

Professor Emily Banks

Dr M Shahdaat B Sayeed

Professor Kirsty Douglas

Ms Kay Soga

Dr Jason Agostino

Tsheten Tsheten

Professor Emily Lancsar

Rachael Eddowes

Associate Professor Grace Joshy

Rachel Freeman Robinson

Associate Professor Jane Desborough

Ms Jasmine Lykissas
Dr Jennifer Welsh Support Officer

Associate Investigators

Ms Susan Trevenar

Professor Sally Hall Dykgraaf  
Dr Anne Parkinson  


The Telehealth in Primary Care research project is overseen by a Steering Committee, led by Professor Rosemary Korda and Professor Christine Phillips, comprising of:

  • Dr Dawn Casey—Deputy Chief Executive Officer, National Aboriginal Community Controlled Health Organisation
  • Professor Patricia Davidson—Vice-Chancellor and President, University of Wollongong
  • Professor Michael Kidd—Deputy Chief Medical Officer, Australian Government Department of Health and Aged Care
  • Professor Sarah Larkins—Health Systems Strengthening, James Cook University
  • Mr Paul McBride—First Assistant Secretary, Benefits Integrity, Australian Government Department of Health and Aged Care
  • Mr Daniel Weber—Digital Health Policy Advisor, Consumers Health Forum of Australia